Privacy Policy

Welcome to House of A. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, purchase our products, use our services, or interact with our business ventures.

House of A operates across multiple business areas, including personalized products, 3D printing and custom creations, technology solutions, employee transportation management, and other business activities that may be introduced in the future.

This Privacy Policy applies to our website, products, services, digital platforms, and business communications, unless a separate privacy notice applies to a specific service.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it separately.

2. Information We Collect

Depending on how you interact with House of A, we may collect the following categories of information.

2.1 Personal Information

Information you voluntarily provide may include:

• Full name.
• Email address.
• Phone number.
• Billing and delivery address.
• Business or company name.
• Information submitted through contact forms, enquiry forms, registration forms, or feedback forms.
• Other information you choose to provide when communicating with us.

2.2 Order and Transaction Information

When you purchase our products or engage our services, we may collect information relating to:

• Products or services requested.
• Customization requirements and design preferences.
• Order details, invoices, and payment status.
• Delivery and fulfilment information.
• Customer support requests and transaction-related communications.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details unless a specific service expressly requires and lawfully supports such storage.

2.3 Technical and Usage Information

When you visit our website or use our digital services, we may collect certain technical information, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with our website.
• Referring website or source.
• Date, time, and duration of visits.
• Cookies and similar technologies, where used.

2.4 Service-Specific Information

Certain House of A ventures may require additional information to deliver their services.

For 3D Printing & Custom Creations:

• Names, text, images, photographs, artwork, and design files supplied for customization.
• Product specifications and personalization instructions.
• Information required for order fulfilment and delivery.

For GetInRoute and transportation-related services:

• Employee or passenger names and contact details, where necessary.
• Pickup and drop-off locations.
• Transportation schedules and route information.
• Trip assignments, status updates, and related operational records.
• Location or trip-tracking information where the service provides such functionality and the necessary legal requirements are met.

The information collected depends on the service being used and the role of House of A in providing that service.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and communicate with you.
• To process orders and provide products and services.
• To create customized products according to your requirements.
• To coordinate transportation schedules and related operations where applicable.
• To manage customer accounts, bookings, registrations, and service requests.
• To process payments, invoices, refunds, and other transactions.
• To provide customer support and resolve complaints.
• To improve our website, products, services, and user experience.
• To maintain business records and operational security.
• To detect and prevent fraud, misuse, unauthorized access, and other unlawful activities.
• To comply with applicable legal and regulatory obligations.
• To send service updates or promotional communications where permitted by law and, where required, with your consent.

We will use personal information only for purposes that are lawful and appropriate to our relationship with you.

4. Cookies and Similar Technologies

Our website and digital services may use cookies and similar technologies to:

• Maintain essential website functionality.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance and user experience.
• Support analytics or other features where implemented.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. How We Share Your Information

House of A does not intend to sell your personal information to third parties.

We may share information when reasonably necessary for the purposes described in this policy, including with:

5.1 Service Providers

We may share relevant information with trusted providers that support our operations, such as:

• Website hosting and infrastructure providers.
• Email and communication services.
• Payment processors.
• Delivery and logistics partners.
• Technology and software providers.
• Customer support and business administration providers.

These providers should receive only the information reasonably necessary to perform their services and should be subject to appropriate confidentiality and data-protection obligations.

5.2 Business Customers and Partners

For services such as GetInRoute, relevant information may be shared with an authorized employer, business customer, transportation provider, driver, or other operational partner where necessary to deliver the requested service.

Access should be limited to information necessary for the relevant operational purpose.

5.3 Legal and Regulatory Authorities

We may disclose information where required by applicable law, a valid legal process, or a lawful request from a competent authority, or where disclosure is necessary to protect our legal rights or prevent fraud or harm.

5.4 Business Reorganization

If House of A undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and the services provided, these measures may include access controls, authentication, secure transmission, restricted access, and appropriate backup procedures.

However, no website, electronic communication system, or data-storage method can be guaranteed to be completely secure.

We encourage users to protect their account credentials and notify us if they suspect unauthorized access to their information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information, the service involved, contractual requirements, and applicable law.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to any legal retention obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is handled.
• Exercise any additional rights available under applicable data-protection law.

Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

To exercise an applicable right, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website and general business services are not intended to knowingly collect personal information directly from children without the appropriate authorization or legal basis.

Where a service involves information about minors, such as transportation-related services, the information should be collected and processed only where necessary, with appropriate authorization and safeguards, and in accordance with applicable law.

If you believe that personal information has been collected improperly from a child, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website or digital platforms may contain links to third-party websites, applications, payment services, or other external platforms.

These third parties may have their own privacy policies and practices. House of A does not control the privacy practices of independent third parties and encourages you to review their policies before providing personal information.